Question: The handheld terminal won’t connect to the PC via the USB port; so, I can’t download the GigaTrak application. It also will not connect via the GT application Download function to synch data. Answer: Typically, one end of theUSB cable should be connected directly to the docking station for the handheld and the other to the USB port on the PC workstation. For some handheld terminal models, connecting the USB cable to the PC then to Power only charges the unit. (There are some terminal manufacturers’ models that do allow for direct connection to the PC; please confirm what connectivity your model requires.) That being said, connecting the HH to the PC is seldom an application issue; it’s usually hardware-related. The issue may be as simple as the ‘driver’ for the handheld needs to be downloaded and installed on the workstation. When the handheld is initially connected to the PC, typically, a ‘driver installing’ message will appear on the PC screen.

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It’s also possible there is a conflict on, or among, the workstation’s USB ports. This is particularly possible if there are multiple USB ports on the PC, OR, if one of the USB ports is also supporting or connected to another terminal or device. If none of the above issues seems to be the case, below are some commonly suggested resolutions to try: • Make sure the USB / Comm port communication application is installed on the workstation. This will be either ActiveSync or Windows Mobile Device Center. Which one you have will depend upon the PC’s operating system. If the app was just installed, the computer may need to be restarted to clear the USB port and establish connection. • See if the workstation can see the handheld device in ‘Devices and Printer’.

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If not, make sure all cables are plugged in properly. • Try a different USB port. If running Windows 7 or higher, open Windows Mobile Device Center.

– Verify “Allow USB Connections” is checked off. – Check “Allow connections to one of the following:” • Sometimes undocking the Handheld, changing the settings, and then changing it back to the DMA or COM1, then re-docking does the trick. • Verify the PC Connection on the Handheld is set to USB. EX: This setting for the Skorpio is in: My Device> Control Panel > PC Connection • Perform a warm boot (see device manufacturer’s instructions, or handheld ‘quick info’ document). Perform a cold boot (see device manufacturer’s instructions, or handheld ‘quick info’ document). In some cases, more than one issue is preventing the connection from being established, so it can be a little difficult to resolve the issue. If none of these options resolve the issue, contact either GigaTrak’s tech support group or the manufacturer’s customer service number for additional support.

To download, click the file link below. From the dialog that appears, select the 'Save As.' Option and save the file to disk. Installation: • Before installation please review the product's User Guide, available for download below. Please note that installing this product on your system my override previous version installations. • After you have finished downloading the installation file, execute the file to begin the installation process.